Refund policy

We want you to love Ten Mushroom Coffee. If you're not satisfied, here's how refunds and returns work.

1. Satisfaction Window

You may request a refund within 30 days of your delivery date if you are not satisfied with your purchase.

2. How to Request a Refund

Contact us at hello@livethreee.com with your order number and the reason for your request. We may ask for the unused portion of the product to be returned, or for a photo of the product, depending on the situation.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us at hello@livethreee.com within 30 days of delivery with photos of the issue, and we will send a replacement or refund at no cost to you.

4. Refund Processing

Approved refunds are issued to your original payment method within 5-10 business days. You'll receive an email confirmation once the refund is processed. Processing times from your bank or card issuer may vary.

5. Non-Refundable Situations

We do not offer refunds for:

Orders reported past the 30-day satisfaction window, except for damaged/defective/incorrect orders.

Issues caused by misuse of the product.

6. Contact Us

Questions about this Refund Policy can be sent to hello@livethreee.com, or by mail to Innovative Nutraceuticals Inc, 292 Marshall St, Paterson, NJ 07503.

7. Refund Timeline

Once your return is approved, here's what to expect. If a return shipment is required, allow roughly 5-10 business days for it to reach us, plus 3-5 business days for our team to inspect and process it once it arrives. After that, your bank or card issuer typically takes another 5-10 business days to post the refund to your account. Most refunds land well within four weeks of you handing the package to the carrier, and often much sooner. If your order arrived damaged, defective, or incorrect, we cover the cost of any return shipping - you'll never pay to send back an item that was our mistake.

8. Subscription Orders

If you signed up for a recurring subscription, you're always in control. You can skip, pause, reschedule, or cancel upcoming shipments at any time from your account or by emailing hello@livethreee.com before your next order processes. To avoid being charged for an upcoming shipment, please make changes at least two business days before your scheduled renewal date. Orders that have already been processed and shipped follow the same 30-day satisfaction and damaged/incorrect-order terms described above. Cancelling a subscription stops all future renewals but does not automatically refund orders that have already shipped.